Help

Letters, tasks and billing

Referral letters, spoken follow-ups, export — and Australian item-number drafts.

How do referral letters work?

Akoua drafts a referral letter from what was said, checks it against RACGP-aware completeness gates, and exports PDF/A with your letterhead and signature.

How does Akoua turn spoken follow-ups into tasks?

Follow-ups you speak aloud during a consult become dated action items, reviewed and confirmed like everything else — nothing self-saves.

What are MBS billing hints?

A deterministic, read-only suggestion of likely MBS item numbers, shown with its reasoning. A suggestion, never a claim — and never billing advice.

Australia only
How do I get a note into my practice software?

Australian practices can connect Cliniko or Nookal today; everything else exports as clean text and PDF/A you paste or attach, with the other integrations still on the roadmap.

How do I connect Cliniko or Nookal?

Step-by-step setup for the Cliniko and Nookal integrations — where the key comes from, what Akoua does with it, and what has to be true before your first linked consult.

Australia and the United Kingdom only
Why don't I see billing hints?

MBS billing hints draw on the Australian Medicare Benefits Schedule, so they're shown to Australian organisations only and switched off everywhere else.

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