Privacy policy

Last updated 13 July 2026
This policy covers personal information collected through this website (akoua.ai) — primarily the email address you give us, any message you send through our contact form, and your account sign-up details. Patient and consultation data handled by the Akoua clinical product is governed by a separate agreement with the subscribing clinician or clinic, and is not covered by this website policy.

Akoua Pty Ltd ("we", "us") builds a clinical documentation product in Australia. We respect your privacy and handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

If you submit the updates form we collect your email address, the date and time you signed up, and the country your request came from (derived from your connection by our hosting provider). If you send us a message through the contact form, we also collect your name (if you give one), your email address, the topic you select and the message you write, along with the date and time, the country your request came from, and your browser's user-agent string. We do not use tracking or advertising cookies on this site, we run no third-party analytics that profile you, and the site self-hosts its fonts — no third-party font or CDN requests.

Why we collect it

We use your email solely to send occasional updates about Akoua, and we use any contact-form details only to read your enquiry and reply to it. We rely on your consent — you chose to submit the form. We will not sell your details or share them for marketing by others.

Where it is stored

Update-list and contact-form records are stored using Cloudflare Workers KV, provided by Cloudflare, Inc. Cloudflare KV is a globally replicated store, so these records may be held outside Australia. Contact-form enquiries are also delivered to our team inbox by email through Amazon SES (Amazon Web Services); that message may be processed outside Australia in transit. These website records are entirely separate from the Akoua clinical product, whose hosted data and processing are kept in an Australian region (Sydney).

How long we keep it

We keep your email until you ask us to remove it, or until the updates list is no longer needed, whichever comes first. We keep contact-form enquiries for as long as we need them to handle your request and any follow-up, and then remove them.

Your choices and rights

You can unsubscribe at any time (every update includes a way to opt out), access or correct the information we hold about you, or ask us to delete your details. To exercise any of these, email privacy@akoua.ai.

Security

The site is served over HTTPS. We limit who can access the sign-up list and apply standard safeguards. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect your information.

Third parties

We use Cloudflare to host the site and store sign-ups and enquiries, Amazon Web Services (Amazon SES) to deliver contact-form enquiries to our inbox, and Stripe to process subscription payments. Each processes data on our behalf under its own terms and privacy commitments.

Changes

We may update this policy as the product evolves. The "last updated" date above will change when we do.

Contact

Akoua Pty Ltd · ACN 700 204 388 · ABN 31 700 204 388 · South Yarra, Victoria, Australia. Questions or requests about privacy: privacy@akoua.ai. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).