Terms of use

Akoua Pty Ltd ("we", "us") provides a clinical documentation service from Australia. By using the website, creating an account, or using any Akoua app, you agree to these terms.

What Akoua is — and isn't

Akoua is a documentation aid. It records a consented consultation, transcribes it, and helps you structure what was said into a draft note. Every draft requires your explicit review and confirmation before it becomes part of any record — nothing is committed on the model's own. Akoua is not a diagnostic or clinical decision-support tool, and nothing in the service or on this site is medical, clinical, or professional advice or a substitute for the judgement of a qualified clinician. See our responsible use statement. Information on the website may change without notice; features marked "coming soon" are exactly that.

Your account

Akoua is built for clinicians and the people who work with them. You must be at least 18 and provide accurate account information. Your account is yours alone — don't share it. Keep your credentials secure (we support passkeys and multi-factor authentication, and recommend both), and you are responsible for activity under your account.

Your responsibilities as a clinician

Consent and lawfulness. Akoua asks for consent before capture begins and again when someone new can hear the conversation, but you remain responsible for ensuring that recording is lawful and consented to in your setting and jurisdiction. The record is yours. You are responsible for the accuracy and completeness of the final clinical record, exactly as you are today — review every draft before you rely on it. Professional obligations. Use Akoua within your own clinical governance, registration requirements, and applicable law, including health-records and privacy law. Only record and upload content you have the right and authority to.

Patient information

When you record a consultation, you entrust patient information to us so we can provide the service to you. We process it on your behalf under the sovereignty profile chosen at sign-up, and handle it as described in the privacy notice for your region. You confirm you have the authority and any consents needed to do this.

Subscriptions and billing

Akoua is a paid subscription. The price, billing period, and any trial are shown before you purchase, and subscriptions renew automatically until cancelled — cancelling stops future renewals, and you keep access until the end of the period you've paid for. Purchases made through the App Store or Google Play are billed by Apple or Google under their terms; manage or cancel them in your store's subscription settings — deleting the app does not cancel a subscription. Purchases made by card on our site are processed by Stripe, our payment provider — we never see the full card number; manage or cancel in Settings → Billing. Refunds for store purchases follow Apple's or Google's process; nothing in these terms limits your rights under the Australian Consumer Law. If a price changes, we'll tell you in advance and the change applies from your next renewal.

Apps and app stores

We grant you a personal, non-exclusive, non-transferable licence to use the Akoua apps to access the service. Your app store's own terms also apply to apps you install through it. Apple and Google are not party to these terms, are not responsible for the service, and have no obligation to provide maintenance or support for it; to the extent their terms require, they are third-party beneficiaries of this section and may enforce it. We may require a minimum app version where needed for security or correctness.

Acceptable use

Don't use Akoua to record anyone unlawfully or without the consent your jurisdiction requires. Don't misuse the service or the site — no attempting to disrupt them, probe or bypass their security or safety measures, or access other people's data. Don't reverse engineer, copy, or resell the service, except to the extent the law permits despite this term. Submit only your own details to our forms.

Your content and ours

Clinical records you create with Akoua are yours (and are subject to the health-records law that applies to you). You grant us the limited licence needed to host and process them solely to provide the service. Your patients' clinical data is never used to train models — not by Akoua, and not by our providers. The Akoua name, mark, apps, copy, and design are ours — you may link to the site, but please don't copy or reuse our branding or content without permission.

Availability and changes

We work hard to keep Akoua reliable, but no service is uninterrupted — maintenance and outages happen, and features may change as the product evolves. Current service health is published at status.akoua.ai. The site may link to third parties (for example our hosting or payment providers); we aren't responsible for their content or practices.

Ending your account

You can delete your account at any time in Settings → Delete account in any Akoua app, or on the web account-deletion page for your region. Deletion has a 7-day window in which you can change your mind, after which your data is permanently removed — see the privacy notice for your region. We may suspend or close an account for material breach of these terms or a genuine security risk, with notice where practicable.

No warranty & liability

Beyond the guarantees the Australian Consumer Law provides (which nothing here excludes), the service and site are provided "as is". To the extent permitted by law, our total liability in connection with the service is limited to the amount you paid us for it in the 12 months before the claim, and we are not liable for indirect or consequential loss. You remain responsible for the clinical records you confirm.

Governing law

These terms are governed by the laws of Australia.

Changes to these terms

We may update these terms as the product evolves. If a change is material we'll let you know — by email or in the app — before it takes effect. Continuing to use Akoua after that means you accept the updated terms.

Contact

Akoua Pty Ltd · ACN 700 204 388 · ABN 31 700 204 388 · South Yarra, Victoria, Australia. Questions about these terms: hello@akoua.ai or +61 3 8904 9084.