Help

Capturing a consult

Consent, recording, and what happens when things interrupt you.

How does consent work before a recording starts?

Recording starts only after consent is confirmed in the product, and Akoua asks again when someone new can hear the conversation.

What can the patient see during the consult?

A patient-facing privacy view runs live checks during the consult — encryption, residency, deletion, audit — against the running system rather than a policy.

Can I use Akoua for a meeting or an MDT?

Akoua can capture a meeting or MDT discussion and draft minutes, decisions and dated action items, confirmed by you before anything is saved.

Can I record a consult from my Apple Watch?

Start, stop and check a recording from the wrist — the watch app is a companion to the iPhone app. The same consent and review rules apply.

Recording a telehealth consult on Windows

How to choose which call audio Akoua records on Windows, what to do when the other person is missing from the transcript, and how to change the source without stopping the consult.

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