How is my consult processed, and when am I asked separately?

On AU Sovereign, everything stays in Australia: transcription and note drafting run on vetted Australian services over private links inside Akoua’s cloud — disclosed on every note, under the consent your organisation gives for that processing. Ordinary consent to record is a separate authority, given for each consultation. Speaker identity, including any voice profile you record, is matched only on Akoua’s own infrastructure and is never sent to a provider. Clinical data is never used to train models — not by Akoua, and not by our providers.

What you’re asked, and when

Every session starts with consent to record, and Akoua asks again when someone new can hear the conversation. That consent covers the recording. The session’s processing on the pathway above runs under the consent your organisation gives for it, and every note discloses exactly which pathway drafted it.

A separate, explicit acceptance is asked before anything beyond that pathway — most importantly, before any processing outside Australia. Audio never leaves Australia on the strength of a default: an offshore route runs only after clear disclosure and your explicit acceptance for that specific session and purpose, and it is never pre-authorised or carried from one session to the next.

Storage never moves

Your clinical record is stored in Akoua’s Australian cloud (Sydney) on the AU Sovereign and Global profiles, whatever the pathway. Where a session is processed never changes where your record lives. (The UK Sovereign region stores its records in the United Kingdom — Akoua in the UK has the detail.)

None of this arises on Global, where processing follows the organisation profile and consent selected at sign-up. If you’re not sure which profile you’re on, start with the sovereignty profiles.