How do I check whether Akoua is up?

Live service status is published at status.akoua.ai. It’s linked from the footer of every page on this site, so it’s always one click away.

Is it us or is it you?

A few quick checks tell the two apart:

• Open status.akoua.ai. If an incident is already posted there, you don’t need to report it separately.
• Try a different network, such as switching off Wi-Fi and using mobile data. If it starts working, the problem is on the practice network.
• Try another device. If the web app works on your phone but not the practice desktop, it’s that machine or its browser.

Nothing posted, still not working?

Get in touch and tell us what you saw. Include the time it happened, which app you were using — web, Windows, iPhone or Apple Watch — and anything you already tried.

Keep the message operational. Don’t paste patient names, dates of birth, or clinical content into an email or a contact-form message: we don’t need identifying details to investigate, and a support inbox is the wrong place for them. How to get help has the addresses and the phone number.